GENERAL TERMS AND CONDITIONS

General Terms and Conditions for the use of the Website and for the Sale of products

Last updated 28 May 2026

These General Terms and Conditions of Sale (hereinafter, the "GTC") set out the terms and conditions governing the sale of products by BUQI, a simplified joint-stock company (société par actions simplifiée) with a share capital of €1,000, having its registered office at 12 rue Victor Bonhommet – 72000 LE MANS, registered with the Trade and Companies Register of LE MANS under number 951 286 251, telephone: 07 69 31 50 32, e-mail: administration@buqi.fr (hereinafter, the "Company"), and the access to and use of the website soundfix.buqi.fr (hereinafter, the "Site") through which the said products may be ordered.

These GTC apply, without restriction or reservation, to all online sales of Products concluded between the Company and a Customer through the Site. They apply to the exclusion of any conditions applicable to sales concluded through other distribution channels.

These GTC constitute the sole basis of the commercial negotiation between the Company and a Professional Customer. They apply to the exclusion of any clause that may appear in a Professional Customer's documents, in particular its general terms and conditions of purchase.

These GTC are accessible on the Site at all times in French and English and are systematically submitted to the Customer prior to any Order. They come into force on the day they are accepted by the Customer and remain in force for the entire duration of the Order.

These GTC may be amended. The version applicable to a Customer's Order is the version in force on the Site on the date the Order is placed. These GTC are enforceable against the Customer from the date of their publication on the Site and may not apply to transactions concluded earlier.

The Site is published by the Company.

The Site is a means of distance selling for the Products offered by the Company. The Customer undertakes to use the Site in accordance with its intended purpose and undertakes not to attempt to harm its proper operation.

Article 1. Definitions

In these GTC, the following terms, used in the singular or plural, shall have the meaning given to them below:

Customer: means any purchaser of Products acting, without distinction, as a consumer, as a non-professional or as a professional within the meaning of the preliminary article of the French Consumer Code.

Consumer Customer: means any purchaser of Products acting as a consumer within the meaning of the preliminary article of the French Consumer Code.

Professional Customer: means any purchaser of Products acting as a professional within the meaning of the preliminary article of the French Consumer Code.

Non-Professional Customer: means any purchaser of Products acting as a non-professional within the meaning of the preliminary article of the French Consumer Code.

Order: means the contractual order document concluded by the Customer and sent to the Company, by any means, including via the electronic form provided on the Site, including the description of the Products ordered and incorporating the provisions of these GTC.

Documentation: means all the specifications, manuals and documents defining the characteristics of the Products and the conditions, in particular technical, governing their use. The Documentation, as regularly updated by the Company, is available at the URL: soundfix.buqi.fr.

Party(ies): means individually or collectively the Company and the Customer.

Catalogue: means the document presenting all the Products marketed by the Company and which may be ordered by the Customer. The Catalogue is available on the Site and may be updated by the Company at any time.

Products: means the products marketed by the Company and ordered by the Customer, as described in the associated Order. The Products include in particular the device for improving headphone listening conditions, named "SoundFix".

Site: means the website accessible at the following URL: soundfix.buqi.fr.

Article 2. Information about the Products

Prior to the conclusion of the Order, the Customer may familiarise himself with the essential characteristics of the Products described, for each item, in the online Catalogue on the Site.

Article 3. Order

Each Customer may place an Order to purchase the Product(s) appearing in the Catalogue and available on the Site.

Once the Product(s) has/have been selected, the Customer is invited to provide the following mandatory information:

Company name (if the Customer is acting as a business),

Postal address (of the business, or delivery address for an individual),

Customer contact details: surname, first name, professional e-mail address, and where applicable, position within the business, and

Depending on the Product(s) selected, certain mandatory technical specifications may be requested from the Customer.

It is the Customer's responsibility to provide accurate and complete information for the purpose of placing the Order. The Customer has the option of checking the accuracy of the Order and the information submitted before definitively validating the Order. The Customer is responsible for immediately correcting any error before definitively validating the Order.

Once the Order form has been completed, the Customer shall pay the total price stated in the Order, under the conditions of Article 4 (Financial conditions) below.

Any order constitutes acceptance of the description of the Products ordered and of the prices in force on the day of the Order.

Validation of the Order and payment of the price constitute the Customer's unreserved acceptance of these GTC. Each Order is subject to the provisions of these GTC.

The Order is definitively registered upon the final validation of the Order summary screen. This action is equivalent to the handwritten signature referred to in Article 1367 of the French Civil Code and constitutes the conclusion of the Order in electronic form within the meaning of Articles 1127-1 and 1127-2 of the same code.

Once validated by the Customer under the conditions described above, the Order cannot be modified or cancelled, subject to the provisions of Article 6 below.

Upon registration of the Customer's Order, a detailed acknowledgement of receipt is sent to the e-mail address previously provided by the Customer. This acknowledgement of receipt specifies the exact amount invoiced, an indication of the Products ordered, their quantity and the delivery terms (hereinafter the "Order Confirmation Date"). By keeping this e-mail, the Customer has proof of the order, which the Company recommends keeping.

In the event that the Products ordered are unavailable, the Company will inform the Customer as soon as possible and will propose a modification of the said Order and, where applicable, the applicable financial terms. If no modification of the Order is feasible for the Company, or if the proposed modification is refused by the Customer, the Company may terminate the Order concerned and refund the price paid by the Customer.

Article 4. Financial conditions

4.1. Prices

The Products are sold at the prices in force on the day of the Customer's Order.

The price of the Products is stated in euros inclusive of all taxes (VAT included); delivery charges are not included unless stated otherwise on the Delivery page, and are calculated at the time of the Order based on the delivery address. Any change in the VAT rate will be reflected in the price of the Products.

Where applicable, additional invoicing and payment terms applicable to certain Products may be provided on the Site.

The Company reserves the right to amend its prices at any time, it being understood that only the prices in force on the day of the conclusion of the Order are enforceable against the Customer.

4.2. Payment terms

The price is payable in full on the day of the Customer's Order.

Payment is made by bank card via a dematerialised payment system. To optimise the security of transactions, the Site uses a secure online payment system (SSL — Secure Socket Layer), so that all means are implemented to ensure the confidentiality and security of the data transmitted in connection with payment. This online payment system automatically checks the validity of access rights when paying by bank card and encrypts all exchanges to ensure their confidentiality.

A proof of payment is provided to the Customer upon payment and the final invoice will be provided to the Customer upon delivery.

Payments made by the Customer shall be considered definitive only after effective collection of the sums due by the Customer to the Company.

Article 5. Performance of the Order — Delivery of the Products

Delivery consists of the transfer to the Customer of physical possession or control of the Products. The risk of loss and deterioration of the Products is transferred to the Customer upon delivery.

The Products ordered are delivered to the address indicated by the Customer at the time of the Order, according to the delivery method selected.

The Products are delivered in the countries indicated on the website's delivery page. The amount of the delivery charges may vary depending on the country of destination and is indicated on the delivery page.

Delivery times are indicated on the Site at the time the Customer places the Order and may vary depending on the availability of stocks of the ordered Product.

Delivery times are understood in working days and correspond to the average times for preparing and shipping an Order. The delivery time of an Order starts running from the Order Confirmation Date by the Company. The Products are delivered to the Customer no later than the last day of the period indicated on the Order summary.

If the Products have not been delivered to the Customer within this period, for any reason other than the act of a third party, force majeure or the Customer's fault, the latter may rescind the sale by registered letter with acknowledgement of receipt, provided that, by the same means, the Customer has previously enjoined the Company to deliver within a reasonable additional period and the Company has not done so within that period.

In this case, the sale shall be deemed rescinded upon receipt by the Company of the letter informing it of this rescission, unless the Company has performed in the meantime. In the event of rescission of the sale, the sums paid by the Customer shall be returned at the latest within fourteen (14) days following the date of notice of rescission of the Contract, to the exclusion of any indemnity or retention.

Once the Products ordered are entrusted by the Company to the carrier chosen by the Customer, the said Products are under the carrier's responsibility. The Company may under no circumstances be held liable for any delivery delays, loss or theft of parcels attributable to the carrier.

The Customer is required to check the condition of the packaging and the Products delivered upon receipt. It is up to the Customer to make any reservations or complaints he deems necessary, or even to refuse the parcel when it is damaged on delivery.

In the event of non-conformity, loss or damage of the Product(s) ordered due to transport, the Customer undertakes to inform the Company as soon as possible by e-mail at soundfix@buqi.fr. After a period of five (5) working days from the date of receipt of the Product, the delivery is deemed compliant.

Article 6. Right of withdrawal

In accordance with the provisions of Article L. 221-18 of the French Consumer Code, the Consumer Customer has a right of withdrawal allowing him to withdraw from his Order and thus cancel the sale.

The right of withdrawal may be exercised with the Company within a period of fourteen (14) days from the date of receipt of the Products by the Consumer Customer, by notification, by registered letter with acknowledgement of receipt, of the withdrawal form available on the Site or of any unambiguous statement concerning the Consumer Customer's wish to withdraw from his Order.

The exercise of the right of withdrawal does not need to be justified and the Consumer Customer does not have to pay any penalty, for exchange or refund, provided that the Products are returned in perfect condition within fourteen (14) days following notification to the Company of the Consumer Customer's decision to withdraw.

Returns must be made in their original condition and complete (packaging, accessories, instructions, etc.) enabling them to be put back on the market as new, accompanied by the purchase invoice.

Damaged, soiled or incomplete Products will not be accepted.

In the event of exercise of the right of withdrawal within the aforementioned period, the Company shall refund to the Consumer Customer only the price of his Order and the delivery charges; the return charges shall remain payable by the Consumer Customer.

The refund shall be made no later than fourteen (14) days following cancellation of the Order.

The refund is made using the same means of payment as the one used by the Consumer Customer for the initial transaction.

Article 7. Warranties

7.1. Legal warranty of conformity

In accordance with the provisions of Articles L. 217-3 et seq. of the French Consumer Code, the Consumer Customer benefits from the legal warranty of conformity on the Products for non-conformities existing at the time of delivery and which appear within a period of two (2) years from the said delivery.

The Consumer Customer has a period of five (5) years from the day he became aware or should have become aware of the non-conformity to take action under the warranty. He is exempt from providing proof of the existence of the non-conformity during the first twenty-four (24) months following the date of delivery of the Product.

In the event of non-conformity, the Consumer Customer is entitled, under the conditions of Articles L. 217-8 to L. 217-17 of the French Consumer Code, to have the defective Product brought into conformity by repair or replacement or, failing that, to a price reduction or rescission of the Order.

In order to exercise his rights, the Customer must inform the Company, in writing (e-mail or registered letter with acknowledgement of receipt) attaching photographs, of the existence of the defects or non-conformities within a maximum period of thirty (30) days from the delivery of the Product or their appearance on the Product.

The Company shall correct or have corrected (insofar as possible) the Product(s) deemed defective as soon as possible and at the latest within forty-five (45) days following the Company's observation of the defect or fault.

However, the Customer acknowledges that the Company supplies standard Products, as described in the Catalogue and in the applicable Documentation. Unless otherwise agreed by the Parties, the Products are supplied by the Company as is, without warranty of fitness for the Customer's needs. It is the Customer's responsibility to ensure that the Products ordered are suited to his own needs.

7.2. Warranty against hidden defects

The Customer also benefits, on the Products, from the warranty against hidden defects under Articles 1641 et seq. of the French Civil Code. However, the Company excludes any warranty against hidden defects of which it was unaware.

The Customer has a period of two (2) years from the discovery of the defect to take action under the warranty.

In the event of a hidden defect, the Customer has the choice, under the conditions of Articles 1644 to 1647 of the French Civil Code, between returning the Product concerned and being refunded its price, or keeping the Product concerned and obtaining a reduction in its price.

Article 8. Customer's obligations

The Customer undertakes to use the Products in accordance with their intended purpose, with applicable laws and regulations, with these GTC, and with their applicable Documentation, in particular by respecting any recommendation of the Company concerning their use.

The Customer undertakes not to resell or rent the Products to a third party without the prior written consent of the Company.

Article 9. Intellectual property

The trademarks, company names, trade names, or domain names used by the Company to designate the Products and activities associated with them are the full and entire property of the Company.

Any use without the prior authorisation of the Company is strictly prohibited.

More generally, all other intellectual property rights relating to the Products such as designs and models, patents, and copyrights, as well as rights relating to plans, commercial offers, quotes, methodological studies, know-how, tools, components and techniques are and remain the exclusive property of the Company or of its potential partners.

In no event shall the marketing of the Products by the Company entail any transfer of intellectual property rights to the Customer, who is prohibited from exploiting the Product, other than for personal use. The Customer is in particular prohibited from using the Product for commercial purposes.

Article 10. Liability

The Products offered on the Site comply with French legislation in force. The Company's liability cannot be engaged in the event of non-compliance with the legislation of the country in which the Products are delivered, which it is the Customer's responsibility to verify.

The Customer is solely responsible for the choice of Products, their preservation and/or their use. Given the technical nature of certain Products sold, the Customer must strictly comply with the manufacturer's technical specifications and safety recommendations, in particular regarding the use of these Products.

The Company cannot be held responsible for any harmful consequences which the Customer may face following non-compliant use of the Products. The Customer is required to refer to the instructions for use supplied with the Product ordered. It is specified that it is the Customer's responsibility to check the dimensions and other characteristics of the Product before placing an Order.

The Company excludes all liability in the event of negligence or fault on the part of the Customer, as well as in the event of an act of a third party.

In its contractual relations with a Professional Customer, without prejudice to any mandatory provision, the Company's liability may only be engaged in the event of proven fault or negligence and is limited to direct damages, to the exclusion of any indirect damage of any nature whatsoever. In the event that the Company's liability is retained, it shall be limited to the higher net amount between (i) the price actually paid by the Professional Customer for the Order; and (ii) one thousand euros (€1,000).

Access to, use of and navigation on the Site take place under the Customer's responsibility. The Company declines all liability in this respect and cannot under any circumstances be held responsible for any damage or virus that may affect computer equipment or any other material during access to, use of or navigation on the Site, the downloading of any content, data, text, images or files from the Site.

Article 11. Insurance

The Company is insured for its activity with the insurance company Groupama under contract number 618067630001.

Article 12. Protection of personal data

The performance of the Order by the Company involves the processing of personal data concerning the Customer, as these notions are defined by the applicable regulations, in particular Regulation (EU) 2016/679 of the European Parliament and of the Council of 27 April 2016 (the "General Data Protection Regulation" or "GDPR") and French Act no. 78-17 of 6 January 1978 as amended relating to information technology, data files and civil liberties, as well as its implementing texts.

These data are processed by the Company as necessary (i) for the performance of the Order and, where applicable, for the performance of pre-contractual measures taken at the Customer's request, (ii) to comply with the legal and regulatory obligations incumbent on the Company and (iii) for the purposes of the Company's legitimate interests.

Any natural person whose personal data is processed as referred to above has, in respect of such data, a right of access, rectification, erasure, a right to portability as well as a right to restriction and a right to object to the processing of such data.

Any request to exercise the aforementioned rights must be sent by e-mail to administration@buqi.fr or by post to BUQI SAS – 12 rue Victor Bonhommet, 72000 Le Mans, France

Article 13. Force majeure

The Company cannot be considered as liable or in default for any non-performance or delay in the performance of its obligations resulting from the occurrence of a case of force majeure.

Cases of force majeure include events beyond the control of the Company such as, without this list being exhaustive, natural or climatic catastrophes, strikes by the Company's personnel, by a supplier or by a carrier, blockages of means of transport, epidemics or pandemics, acts of war or riots, prolonged power cuts and, more generally, any event customarily retained by French case law as well as any event that proves to be external, irresistible and unforeseeable within the meaning of Article 1218 of the French Civil Code.

The Company shall inform the Customer, as soon as possible, of the occurrence of a case of force majeure preventing it from performing its obligations, and shall take the measures at its disposal to mitigate the effects thereof. In this case, the Company's obligations shall be suspended until the cessation of the event giving rise to the case of force majeure.

If a case of force majeure prevents the Company from performing its obligations for a period exceeding forty-five (45) working days, the Customer may terminate the Order by registered letter with acknowledgement of receipt, without any indemnity being owed by either party.

The Company may use the Customer's name, trade name, logo, trademarks or any other identifying element on any communication and/or publication medium, as a commercial reference and/or for marketing and commercial communication purposes.

Article 14. Severability of contractual provisions

In the event that one or more of the provisions of these GTC are or become null, illegal or unenforceable, the application of the other provisions shall not be affected or altered in any way.

Article 15. Applicable law and competent jurisdiction

The Order is, for its validity, interpretation and performance, subject to French law.

In the event of a dispute, the Customer is invited to contact the Company first in order to seek an amicable solution.

If the dispute persists, the Company guarantees Consumer Customers a free and effective recourse to a consumer mediation scheme with Médiation de la Consommation & Patrimoine (MCP). The Consumer Customer may refer the matter to the mediator:

• By post: MCP – 12 Square Desnouettes, 75015 Paris
• By e-mail: contact@mcpmediation.org
• By online submission of the file on the website www.mcpmediation.org

All disputes to which the Order may give rise, concerning its validity, interpretation, performance, rescission, consequences and follow-up, shall be subject to the competent courts under the ordinary law conditions. In the event that one or more of the provisions of these GTC in the English language conflict with the version in the French language, the French version shall prevail.

In the context of an Order concluded with a Professional Customer having the status of a merchant within the meaning of the French Commercial Code and French case law, these disputes shall be submitted to the Economic Activities Court (Tribunal des Activités Économiques) of Le Mans.

Article 16. Unique identifiers under the Extended Producer Responsibility (EPR) scheme

In accordance with the provisions of French Act no. 2020-105 of 10 February 2020 on combating waste and on the circular economy (AGEC Law), the Company communicates to the Customer the unique identifiers assigned by ADEME under the Extended Producer Responsibility (EPR; in French: REP) schemes to which it adheres:

• Household packaging and graphic papers scheme – eco-organisation Citeo (client no. 50074280): unique identifier FR501484_01NVDR.
• Waste Electrical and Electronic Equipment (WEEE; in French: DEEE) scheme – eco-organisation ecosystem: unique identifier FR501484_05FRME.

These identifiers attest to the Company's compliance with its legal obligations relating to the management of waste arising from the marketing of the Products.